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Terms & Conditions

The Miqo Terms & Conditions were updated on the 21st of April, 2021.

Please take a moment to read through before your purchase. If you have any questions feel free to contact us.


Please note in this document 'Miqo' refers to Miqo Innovations LTD, UK registered company number 12347739, its employees and any subsidiary companies.
The Miqo Terms and Conditions apply to all transactions. These include transactions:
- Made through the Miqo website;
- Made through a third-party marketplace;
- Combined with a transaction including a third party;
- Made by a third party on behalf of an individual.

Conditions of sale

Miqo reserves the right to make any such modification, at any time, to the following attributes:
- Product specifications may change without any prior notice given;
- Product prices may change without any prior notice given;
- Shipping duration; shipping costs; shipping carriers, may change without any prior notice given;
- Product stock level may change without any prior notice given;
- Product availability on a certain marketplace may change without any prior notice given;
- Products may be discontinued without any prior notice given;
- A transaction may be declined without any prior notice given;
- We may opt to cancel a transaction due to loss prevention concerns;

In the case of a change of contract after the sale, the customer will have the choice:
- Accept the new contract;
- Cancel the transaction for a refund.

Payment

Payment must be made in full and prior to the product/service being delivered.
Our payment partners may operate loss prevention policies. Payments can be declined for loss-prevention reasons.

There can be up to a 14-day delay for us to receive your payment. The product may be held during this delay.
There can be up to a 14-day delay for you to receive a refund after we have approved it.

Miqo is not responsible for any charges or fees related to:
- Banks;
- Credit Cards;
- Debit Cards;
- Prepaid Cards;
- Cheques;
- Cash;

Miqo is not responsible for any fees incurred from any money-processing organisation.
Miqo reserves the right to reject any payment.

Shipping

Miqo reserves the right to modify at any time and without prior notice:
- Shipping costs;
- Shipping delivery times;
- Shipping carriers;
- Shipping methods;
- Product packaging.

Miqo is not responsible for any costs, delays or damages relating to:
- The incorrect delivery address being provided by the customer;
- The incorrect return address being used on returned good;
- The customer not being available at the address for delivery;
- The goods being seized; tampered with; destroyed; stolen; disposed of, by any person at the delivery address.
- The goods being seized; tampered with; destroyed; stolen; disposed of, by any person if the goods are rerouted to an alternate address provided by the customer.

For deliveries outside of the United Kindom, Miqo is not responsible for any costs relating to importing goods into a country. Goods imported into a country may be subject to:
- Customs charges;
- Import duties;
- Value-added tax;
- Handling fees.
Shipments will be declared at product retail value.
Miqo is not responsible for any costs, delays or damages relating to importing goods.

Any delivery dates listed are not guarantees. Actual delivery dates may vary.
Miqo is not responsible for any damages caused by a delayed delivery.
Any items that are not delivered by the latest permissible date (see below) will be subject to an investigation of 14 days.
Latest permissible date, after which package will be treated as lost:
- Standard shipping to the UK: 14 days after dispatch.
- Express shipping to the UK: 7 days after dispatch.
- Economy (may be listed as standard) shipping to locations outside of the UK: 10 weeks after dispatch.
- Standard (may be listed as express) shipping to locations outside of the UK: 21 days after dispatch.

Preorders will provide an estimated dispatch date. The goods should usually be dispatched within 3 working days of the estimated dispatch date. If Miqo cannot dispatch within this timeframe a refund will be offered.
Miqo is not responsible for any damages caused by a delayed preorder dispatch date or refunded preorders.

Returns

For undamaged items delivered to the UK within 14 days of the delivery date:
Product cost and shipping cost will be returned. For products bought with discount, only the invoice price will be returned.
The return shipping cost will not be covered. The buyer is responsible for the condition in which the product arrives back to us.
All delivered parts must be included in the return.

For faulty items delivered to the UK within 28 days of the delivery date:
We will offer a replacement new item or a refund. Product cost and shipping cost will be returned. For products bought with discount, only the invoice price will be returned. Our recommended shipping method cost will be returned. The buyer is responsible for the condition in which the product arrives back to us.
All delivered parts must be included in the return.

For faulty items delivered to the UK after 28 days of the delivery date:
Within 1 year after the delivery date, we will offer to repair the item. This does not cover accidental damage, cosmetic damage, general wear and tear, disposable parts of the product, or batteries. Our recommended shipping method cost will be returned. The buyer is responsible for the condition in which the product arrives back to us.

For customer-damaged items delivered to the UK:
Please contact us so that we can discuss repair or exchange options.

For unopened items delivered outside of the UK within 14 days of the delivery date:
Product cost and shipping cost will be returned. For products bought with discount, only the invoice price will be returned.
The return shipping cost; customs fees; VAT; import duties; import taxes; handling fees, will not be covered. The buyer is responsible for the condition in which the product arrives back to us.
All delivered parts must be included in the return. Opened items will not be eligible for a return.

For faulty items delivered outside of the UK within 28 days of the delivery date:
We will offer a replacement new item or a refund. Product cost and shipping cost will be returned. For products bought with discount, only the invoice price will be returned. Our recommended shipping method cost will be returned. The buyer is responsible for the condition in which the product arrives back to us.
All delivered parts must be included in the return.

For faulty items delivered outside of the UK after 28 days of the delivery date:
Within 1 year after the delivery date, we will offer to repair the item. This does not cover accidental damage, cosmetic damage, general wear and tear, disposable parts of the product, or batteries. Our recommended shipping method cost will be returned. The buyer is responsible for the condition in which the product arrives back to us.

For customer-damaged items delivered outside of the UK:
Please contact us so that we can discuss repair or exchange options.

Customised products are subject to different returns terms. Please see below.

Customised Products

Miqo may at any time: reject; discontinue; modify; make for sale, any customised products.
By creating a customised product the customer is herein granting unlimited intellectual property use and indemnifying Miqo of any damages caused by intellectual property usage.

Customised products must adhere to community guidelines unless explicitly stated otherwise.
Customised products must not include; mention; or reference:
- Spam; advertising; links.
- Registered trademarks; unlicensed brand names.
- Bullying; hate speech; violence; harassment; cyberbullying.
- Nudity; sexual content; self-harm.
- Weapons; illegal drugs or related paraphernalia.


Non-faulty customised products cannot be returned. If your product is fault please refer to the terms in the 'Returns' section.